ace336 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") sets out the basis on which ace336 ("ace336", "we", "us", "our") collects, processes, stores, and shares personal data obtained from users ("you", "the Player") of the ace336 platform, accessible at https://ace336.app. This Policy applies to all personal data collected through the website, mobile interface, customer support channels, and any other service operated under the ace336 brand.

By registering an account or using any part of the ace336 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree to this Policy, you must not use the ace336 platform.

ace336 reserves the right to update this Policy at any time. The revised Policy will be published on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the revised Policy.

2. Data Controller

For the purposes of applicable data protection law, ace336 is the data controller responsible for your personal data. If you have any questions about how your personal data is handled, or if you wish to exercise any of your rights as described in Section 10, please contact our Data Protection team at:

Email: [email protected]

All requests will be acknowledged within 5 business days and resolved within 30 business days of receipt, Bangladesh Standard Time (BST, UTC+6).

3. How We Collect Your Personal Data

ace336 collects personal data through the following primary channels:

• Registration: When you create an ace336 account, you provide your name, date of birth, email address, and mobile number.
• KYC Verification: When you submit identity documents for age or identity verification.
• Deposits and Withdrawals: When you initiate financial transactions through bKash, Nagad, Rocket, Upay, or bank transfer.
• Platform Usage: Automatically as you navigate the platform — including game play, bet placement, and page views — via cookies, server logs, and similar tracking technologies.
• Customer Support: When you contact us via email or live chat, the content of those communications is retained.
• Promotions: When you opt in to a bonus offer or participate in a prize draw, we collect the information submitted as part of that process.
• Third-Party Sources: In limited circumstances, we may receive data from fraud-prevention partners or payment processors to verify your identity or flag suspicious activity.

4. How We Use Your Personal Data

ace336 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are as follows:

4.1 Account Management

To create and maintain your ace336 account, verify your identity, process your login credentials, and communicate important account-related updates such as password resets, security alerts, and policy changes.

4.2 Transaction Processing

To process deposits and withdrawals through your chosen payment method — including bKash, Nagad, Rocket, Upay, and connected bank accounts — and to maintain accurate financial records of all transactions in BDT (Bangladeshi Taka).

4.3 Legal and Regulatory Compliance

To fulfil our obligations under applicable law, including age verification (confirming you are 21 years of age or older), anti-money laundering (AML) checks, Know Your Customer (KYC) procedures, and fraud prevention. We may be required to share data with law enforcement or regulatory authorities where compelled to do so by law.

4.4 Platform Security

To protect the integrity of the ace336 platform, detect and prevent fraudulent activity, identify prohibited betting patterns, and enforce the terms set out in our Terms & Conditions.

4.5 Customer Support

To respond to your queries, resolve disputes, investigate complaints, and provide technical assistance. Support communications may be recorded and retained for quality assurance and training purposes.

4.6 Responsible Gaming

To monitor gaming activity and identify behavioural patterns that may indicate problem gambling. Where such patterns are identified, we may use your data to intervene proactively, such as by applying deposit limits, issuing responsible gaming reminders, or initiating a cooling-off period. For more information, see our Responsible Gaming page.

4.7 Service Improvement

To analyse aggregated, anonymised data about how players use the ace336 platform, enabling us to improve game selection, interface design, payment flows, and overall user experience. This analysis does not involve identifying individual players.

4.8 Marketing Communications

Where you have provided explicit consent, we may send you promotional communications about ace336 bonuses, new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket offers), and other platform updates. You may withdraw your consent to marketing communications at any time by contacting us at [email protected]. Withdrawal of marketing consent does not affect the processing of your data for any other purpose.

5. Cookies and Tracking Technologies

ace336 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that enable us to recognise your browser, maintain your session, and gather analytical data.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled.
• Analytical Cookies: Used to gather anonymised statistics on how players interact with the platform, helping us identify areas for improvement.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and IP-level threat assessment.
• Preference Cookies: Used to remember your display preferences and language settings across sessions.

5.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace336 platform, including the ability to maintain a logged-in session. Clearing your cookies will log you out of your account.

6. Sharing Your Personal Data

ace336 does not sell your personal data. We share your data only in the following limited and necessary circumstances:

• Payment Processors: We share relevant financial and identity data with payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) solely to process your transactions securely.
• Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) may receive session data necessary to deliver their games on the ace336 platform.
• Fraud Prevention Services: We may share data with specialist fraud-prevention and identity-verification providers to protect the platform and its users.
• Legal and Regulatory Bodies: Where required by applicable law or valid legal process, we may disclose personal data to law enforcement agencies, courts, or regulatory authorities.
• Corporate Transactions: In the event of a merger, acquisition, or restructuring of the ace336 business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom ace336 shares personal data are contractually required to protect that data in accordance with applicable privacy standards and to use it solely for the purposes for which it was disclosed.

7. Data Retention

ace336 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account Data: Retained for the lifetime of your account and for a period of 5 years following account closure, in line with financial record-keeping obligations.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required for AML compliance.
• KYC Documents: Retained for 5 years from the date of submission or account closure, whichever is later.
• Customer Support Records: Retained for 2 years from the date of the most recent interaction.
• Analytical Data: Aggregated and anonymised data may be retained indefinitely as it no longer constitutes personal data.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

8. Data Security

ace336 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and ace336 servers.
• Encrypted storage of sensitive data, including passwords (hashed) and financial records.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.

9. International Data Transfers

ace336 primarily processes personal data on servers located within the region. In some cases, data may be transferred to or processed by third-party service providers operating in other countries. Where such transfers occur, ace336 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a standard of protection equivalent to that described in this Policy.

10. Your Rights

As a user of the ace336 platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data ace336 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure: You may request the deletion of your personal data where there is no compelling reason for its continued processing. Note that this right may be limited where retention is required by law (e.g., AML obligations).
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances, such as while a correction request is under review.
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though ace336 may override such an objection where it has compelling grounds to do so.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to [email protected]. We may ask you to verify your identity before processing your request. All requests will be handled within 30 business days.

11. Children and Minors

The ace336 platform is strictly prohibited to individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the ace336 platform, please contact us immediately at [email protected].

12. Links to Third-Party Services

The ace336 platform may reference third-party payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, etc.). These parties operate under their own independent privacy policies. ace336 is not responsible for the privacy practices of any third party, and we encourage you to review the relevant privacy policies before interacting with their services directly.

13. Changes to This Policy

ace336 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page. For significant changes, we may also notify active users via email or an in-platform notification. Your continued use of ace336 following any update constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace336 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

Response time: within 5 business days, Bangladesh Standard Time (BST, UTC+6).